Customer Service
In our FAQ section, you can quickly find help on topics such as ordering, care, shipping, colors, and more.
How to place an order in our shop – explained step by step. Includes tips on product selection.
Use our color consultation service to find the perfect color for your real hair extensions. We will be happy to help you personally!
We ship your order lightning fast with DHL. You can find all information about shipping costs, delivery times, and tracking here.
Whether PayPal, Klarna, credit card, or prepayment—here you will find an overview of all payment methods.
Here you can find out how to return extensions or products easily and conveniently.
With proper care, we guarantee long-lasting enjoyment with our real hair extensions.
With a LONGTIME HAIR gift card, you can give someone else (or yourself) a special treat.